At IITDesk, customer satisfaction is our priority. We are committed to providing high-quality services. However, if you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Refunds
- Refunds are only applicable under the following circumstances:
- Failure to deliver the service within the agreed-upon timeline.
- Significant deviation from the service described in the agreement.
- Technical errors or defects in the delivered product.
- Refund requests must be made within 7-14 days of service delivery or project completion.
Non-Refundable Services
The following services are non-refundable:
- Partially completed or ongoing projects.
- Services rendered that met the agreed-upon scope.
- Custom or tailored services once initiated.
Refund Process
- Submit your refund request by contacting us at [email protected] with your order details, including:
- Your name
- Order number
- Reason for the refund request
- Our team will review the request within 5 business days and notify you of the decision.
- Approved refunds will be processed within 10 business days, and the amount will be credited using the original payment method.
Amendments and Revisions
We encourage clients to request revisions to rectify any issues before applying for a refund. Free revisions are available as per the agreed scope of work.
Contact Us
If you have any questions about our refund policy, please contact us at:
Phone: 0563390119
Email: [email protected]